FAQs

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General

Why do you use bamboo?

A good question, which is easy for us to answer:

Bamboo is organic, recyclable, biodegradable, grown and harvested without the use of pesticides.

Bamboo is an anti-microbial and anti-bacterial material and is resistant to odours, heat, water and stains.

Bamboo looks stylish and can withstand toddler tantrums.

Bamboo does not contain harmful substances often found in plastic products such as BPA, PVC and Phthalates.

 

Where can I find your products in shops?

Our products are available online in various retail stores. Check out our stockists and distributor pages to find out more.  Follow us on Instagram @ecorascals and sign up to our newsletter.

 

Are the bowls microwaveable/oven proof?

Our products are not suitable for any excessive heat and should be used as a serving bowl/plate for your baby or child. Do not microwave or put in the oven.

 

Are the bamboo products dishwasher safe?

Our bamboo tableware will last longer if you wash it in warm soapy water. We do not advise putting our products in dishwashers as when natural products such as wood and bamboo  are exposed to the humidiy, high temperature and prolonged water that our wonderful dishwashers provide, they can crack and splinter.

 

Does the silicone suction base stick to all highchairs, tables and worksurfaces?

Our super suction bowls and plates work on an airtight mechanism and will stick to all clean, non-porous surfaces such as plastic, glass, tile, metal and marble.

Whilst the product will suction to wooden surfaces and highchairs, because this too is a natural product, you may find it more difficult to achieve longer lasting suction as pockets of air will naturally form.

Our bowls and plates are not compatible with the Stokke Tripp Trapp high chair tray which is textured.

 

Are you able to organise a discount for bulk purchases even if it’s for personal use?

We love that you are so passionate about our product. If you wish to purchase more than 10 products from us at one time, please reach out to hello@ecorascals.com and we can look to make you a personalised offer.

 

Where can we find you on social media?

We love the community we have on our social media pages. You can connect and tag us on any of the following social media pages:

Instagram: www.instagram.com/ecorascals

Facebook: www.facebook.com/ecorascals

Pinterest: https://www.pinterest.co.uk/celeidhcook/_created/

Youtube: https://www.youtube.com/channel/UCztGi9FvpjhQZFAAgf2otEQ

 

Are your products tested for safety?

Yes.

We use an independent safety certification programme to ensure that our products exceed the requirements set by the FDA and LFGB to ensure they meet all the requirements to be deemed ‘food safe’.

 

Do your products contain Melamine?

No.

We don’t compromise on the health of our children, nor yours. Melamine is a plastic like resin which is often found in tableware for children. Recent studies have shown that prolonged exposure to Melamine, especially once heated or once it comes into contact with hot food and drink, can cause chemicals to leech into the food which may be a cause of a number of illnesses.

We chose to only use bamboo which is 100% natural.

 

My product has black spots on it and/or mould, why is this?

Mould is a product of the environment that bamboo is kept in. Mould tends to appear if the plate has been kept in a damp or moist environment for too long. On the rare occasion, we are sent photos of mould, it is always normally where the silicone ring is attached to the base of the bowl or plate. Our recommendation is to always remove the silicone ring for washing and drying and just to reattach the silicone at mealtimes.

Mould can be removed by using natural products such as vinegar and water or bicarbonate soda and water.

If you notice mould on any of your wooden or bamboo products, we recommend removing this item from other wooden or bamboo products immediately for treatment as it can spread fast.

 

There is a strong odour from the silicone, is this a chemical reaction?

Silicone is one of the most natural products after bamboo and glass for children’s tableware and we do not use any chemicals on our silicone products. If you notice a smell on the silicone it is likely due to food or washing detergent which is clinging to the silicone.

Silicone can withstand very high temperatures without damaging so our favourite trick is to pop it in the oven whilst you’re cooking something to eliminate the smell. Ensure the temperature is below 200F/93C.

Lemon juice and baking soda can also be use to remove smells. 

 

The Suction on my bowl or plate has stopped working, is it faulty?

One of the most wonderful things about silicone is that it doesn’t degrade. If you feel like your bowl or plate isn’t gripping as tightly to the surfaces like it did before, we recommend cleaning the silicone ring with the juice from a fresh lemon. Over time, food oils and detergents can grip to the silicone and it may seem as if it’s losing its power. Leave the lemon juice on the silicone for 30 minutes before washing.

Returns & Exchanges

Making other parents and caregivers lives easier is at the heart of everything we do. If you are not completely satisfied with your product, you can contact us for a solution on hello@ecorascals.com

If a customer wants to return an undamaged product, the cost to return the product will be at their own cost. We recommend using a tracked service to return goods as our warehouse receives a lot of incoming parcels and can take time to process returns. As soon as we receive confirmation from your side that it was returned, we will process the refund.

Delivery Information

We’re pleased to announce we now offer worldwide shipping* Free shipping is available with a minimum spend which varies per country. Please use the dropdown to understand your shipping options.

We always used a tracked courier service to send our products to ensure the products arrive to you in the best condition.

Our Warehouse facility is closed on weekends and public holidays in the United Kingdom We ship all our orders received before 2pm out on the same day between Monday to Friday. If you haven’t received your order within the mentioned expected time frame, please do contact us to investigate.

*Some exclusions apply such as areas we have exclusive distributor agreements in place. If your country is not on the dropdown list, please see the stockist page to understand if there is a local supplier in your country.

Terms & conditions

In General

These terms and conditions govern your use of this website. We regard you accept these terms and conditions in full when you use this website. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
eco rascals™ Limited maintains the website https://ecorascals.co.uk/.
England is our country of domicile and stipulate that the governing law is the local law.

Terms of Usage
Unless otherwise stated, eco rascals™ own the intellectual property rights in the website and material on the website. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not misuse this website. Without limiting the breadth of the foregoing, you will not commit, facilitate or encourage a criminal offence; transmit or distribute a virus, Trojan horse, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of eco rascals™ or its partners involved in the operation and maintenance of this website. We reserve the right to monitor your use of the website to provide guidance and assistance in the use of the website, and to monitor your conformance with these Terms of Service. You acknowledge and hereby consent to such monitoring.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without eco rascals™ express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without eco rascal’s express written consent.

User Content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to eco rascals™ a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to eco rascals™ the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or eco rascals™ or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar
Customers using the website who are Minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Limitation of Liability and Warranty
Except as otherwise provided in the standard terms of sale that govern the same of each product on this site. The products offered for sale on it and the transactions conducted through it are provided by eco rascals™. eco rascals™ makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, eco rascals™ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. eco rascals™ does not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, eco rascals™ will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, eco rascals’ total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to eco rascals™ during the month immediately preceding the act allegedly giving rise to eco rascals™ liability.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. eco rascals™ reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
We will not trade with or provide any services to OFAC and sanctioned countries.

Payment Terms
We may provide you with access to third party payment gateways such as Shopify payments. These services are not under our control. You agree to read the terms and conditions governing your selected payment gateway prior to facilitating any transactions through them.
Visa and Master Card and GBP will be accepted for payment.
Cardholder must retain a copy of transaction records and Merchant policies and rules.

Privacy
The terms on which we collect, use and disclose your personal information is set out in our Privacy Policy.
User is responsible for maintaining the confidentiality of his account.

Sale Terms
At the moment of purchase, you acknowledge and agree that any purchases of products made through the Site are covered by our Delivery and Returns and Exchanges terms and conditions.

Termination
You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site.
We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.
If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

Force Majeure
We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:
Acts of god;
Natural disasters;
Sabotage;
Accident;
Riot;
Shortage of supplies, equipment, and materials;
Strikes and lockouts;
Civil unrest;
Computer hacking; or
Malicious damage.

Trademark Notice
All trademarks, logos, and service marks appearing in this website are the property of the company or a related company registered trademarks or trademarks protected by law. Violators will be prosecuted to the full extent of the law. Without the prior written approval of eco rascals™ and related owner of the trademark, any companies and individuals shall not use, copy, permanent download, modify, disseminate, copying or bundled sales with other products, or registered its domain name or wireless website name, or domain name, or wireless website name the main part in any way or reason to any part of the trademark.

Privacy Policy

We respect your privacy and understand the importance of protecting your personal information. Maintaining your privacy and trust is very important to ecorascals.com. Please contact our Customer Service team hello@ecorascals.com if you have any questions about our Privacy Policy.

What/when personal information do we collect from the people that visit ecorascals.com?

When ordering or registering on our website, we will collect your name, billing and delivery address, your e-mail address, and your purchase/return/exchange information.

How do we use your personal information?

To fulfil and manage purchases, orders, payments, returns/exchanges, or requests for information, subscribe to a newsletter.

To administer and fulfil our promotions.

To contact you if necessary.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Eco Rascals Limited and Theydon Bay FZC will not pass any debit/credit card details to third parties

Third Party disclosure

We do not sell, trade, or transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Also, we do not include or offer third party products or services on our website. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Newsletters

Newsletters will be sent out regularly, with the latest updates on new arrivals, recent hottest deals, special offers and bargains, as well as the exclusive coupons and discounts to our email subscribers. We respect your privacy and will not disclose your details to any third party. You can contact our customer service to unsubscribe at any time at hello@ecorascals.com.

Security

ecorascals.com takes every precaution to protect its users’ information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. SSL encrypts your own information, so only we are able to decode the information.

However, security systems are not infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

We ask all our customers to take measures to help protect information in their online accounts, including the following:

Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.

Reset your e-mail account passwords frequently.

Use complex passwords (a minimum of 6 alpha/numeric letters).

Do not use the same password on more than one website.

Do not share your password with others.

If you receive an e-mail that looks like it is from us asking you for private information, do not respond. We will never request your password, credit card information or other information through e-mail

Changes to This Policy 

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect.

* This page was last updated on 26th January 2022

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