Privacy policy

We respect your privacy and understand the importance of protecting your personal information. Maintaining your privacy and trust is very important to Please contact our Customer Service team if you have any questions about our Privacy Policy.

What/when personal information do we collect from the people that visit

When ordering or registering on our website, we will collect your name, billing and delivery address, your e-mail address, and your purchase/return/exchange information.

How do we use your personal information?

To fulfil and manage purchases, orders, payments, returns/exchanges, or requests for information, subscribe to a newsletter.

To administer and fulfil our promotions.

To contact you if necessary.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Eco Rascals Limited and Theydon Bay FZC will not pass any debit/credit card details to third parties

Third Party disclosure

We do not sell, trade, or transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Also, we do not include or offer third party products or services on our website. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Newsletters will be sent out regularly, with the latest updates on new arrivals, recent hottest deals, special offers and bargains, as well as the exclusive coupons and discounts to our email subscribers. We respect your privacy and will not disclose your details to any third party. You can contact our customer service to unsubscribe at any time at

Security takes every precaution to protect its users’ information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. SSL encrypts your own information, so only we are able to decode the information.

However, security systems are not infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

We ask all our customers to take measures to help protect information in their online accounts, including the following:

Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.

Reset your e-mail account passwords frequently.

Use complex passwords (a minimum of 6 alpha/numeric letters).

Do not use the same password on more than one website.

Do not share your password with others.

If you receive an e-mail that looks like it is from us asking you for private information, do not respond. We will never request your password, credit card information or other information through e-mail

Changes to This Policy 

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect.

The Cookies we use are:

Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.

tk_lr – Collection of internal metrics for user activity, used to improve user experience

GA – This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.

fbp – Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers

gcl – Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

Mailchimp – for customer email collection when you sign up or purchase a product.

* This page was last updated on 26th January 2022