Returns & Exchanges

Making other parents and caregivers lives easier is at the heart of everything we do. If you are not completely satisfied with your product, you can contact us for a solution on

Introducing the Eco Rascals 12-Month Promise

Here at eco rascals, we believe in the lasting quality and reliability of our products. That's why we proudly offer our 12-Month Promise*.

For a full year from your purchase date, rest assured knowing that we stand behind our products. Should any eco rascals item experience a manufacturing fault (provided it has been cared for as per our care instructions), we'll happily replace it for you.*

To take advantage of our Peace of Mind Promise, simply reach out to us via our online chat service or email us at

Our dedicated team will guide you through the process, ensuring you receive a suitable replacement swiftly and hassle-free.

*Applicable for eco rascals products purchased directly from from March 2023 onwards.

We're committed to providing you and your little ones with the best. Trust in our products and our promise for a more sustainable and joyful journey. 🌿



If a customer wants to return or exchange an undamaged product, the cost to return the product will be at their own cost. This allows us to offer the most competitive free shipping rates to customers on their purchases.

We recommend using a tracked service to return goods as our warehouse receives a lot of incoming parcels and can take time to process returns. As soon as we receive confirmation from the warehouse that the goods have been returned in a sellable condition, we will process your refund.