Returns & Exchanges
Making other parents and caregivers lives easier is at the heart of everything we do. If you are not completely satisfied with your product, you can contact us for a solution on hello@ecorascals.com
At eco rascals, we are committed to providing you with the highest quality eco-friendly products for your little ones. We believe in the exceptional quality and craftsmanship of our items, and we want you to feel confident in your purchase. That's why we offer free UK returns to ensure your complete satisfaction!
Free Returns – Because We Care! 💚
If for any reason you are not entirely happy with your eco rascals purchase, we've got you covered:
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Easy and Free Returns: We understand that sometimes things just don't work out. If you wish to return any product, we offer free UK returns within 30 days of purchase. Just reach out to hello@ecorascals.com and we will explain the process.
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Full Refund: We will refund the value of the product to your account, no questions asked. Your satisfaction is our priority!
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Shipping Fee Covered: We will also reimburse the shipping fee for UK customers for sending the product back to us, so you can return with confidence.
How to Return:
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Contact Us: Simply reach out to our friendly customer service team at hello@ecorascals.com or send us a message on our live chat. Let us know your order number and the reason for your return.
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Prepare Your Package: Pack the product securely and include a note of your order number and return date.
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Free Return Shipping: Send the customer care team a copy of the receipt for postage paid so we can return it at this cost. If we do not receive a receipt, we will refund the standard £3.99.
That's it! Once we receive your returned product, we will process your refund promptly.
Introducing the Eco Rascals 12-Month Promise
Here at eco rascals, we believe in the lasting quality and reliability of our products. That's why we proudly offer our 12-Month Promise*.
For a full year from your purchase date, rest assured knowing that we stand behind our products. Should any eco rascals item experience a manufacturing fault (provided it has been cared for as per our care instructions), we'll happily replace it for you.*
To take advantage of our Peace of Mind Promise, simply reach out to us via our online chat service or email us at hello@ecorascals.com.
Our dedicated team will guide you through the process, ensuring you receive a suitable replacement swiftly and hassle-free.
*Applicable for eco rascals products purchased directly from ecorascals.com from March 2023 onwards.
We're committed to providing you and your little ones with the best. Trust in our products and our promise for a more sustainable and joyful journey. 🌿
Exchanges
We only offer product exchanges if there is a faulty product or warehouse mistake. Otherwise, we process the refund and the customer is able to start the checkout process again.
We recommend using a tracked service to return goods as our warehouse receives a lot of incoming parcels and can take time to process returns. As soon as we receive confirmation from the warehouse that the goods have been returned in a sellable condition, we will process your refund.
